Every Internet user should know about spoof (a.k.a. phishing or hoax) e-mails that appear to be from a well-known company but can put you at risk. Although they can be difficult to spot, they generally ask you to click a link back to a phishing web site and provide, update or confirm sensitive personal information. To bait you, they may allude to an urgent or threatening condition concerning your account.

What Phishing Emails are After:
  • Password or Pin
  • Credit card validation (CCV) code
  • ATM/Debit or Credit Card number
  • Social Security number (SSN)
  • Bank account number
Characteristics of a Phishing Email
  • There may be a sense of urgency. Example: Your account will be closed of temporarily suspended. You'll be charged a fee if you don't respond.
  • There are embedded links that look legitimate because they contain all or part of a real company's name. These links may take you to a phishing site (or pop up window) that ask you to enter sensitive personal information.
  • There may be obvious spelling errors.

When you report fraudulent e-mails we work aggressively with law enforcement agencies to investigate them.
If you suspect that you've received a fraudulent e-mail, please contact your nearest branch.
You may also want to forward it to the Federal Trade Commission at: spam@uce.gov
or contact them at:
www.consumer.gov/idtheft
1-877-IDTHEFT